Privacy Policy

Introduction

ThreadHaus Co. (ABN 45 856 842 722) recognises the importance of protecting your personal information and is committed to handling it responsibly and transparently. 

This Privacy Policy outlines how we collect, hold, use and disclose personal information, and how you can access or request correction of information we hold about you. We comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

By using our website or engaging with our products and services, you consent to the practices described in this policy.

 

Why We Collect Personal Information

ThreadHaus Co. collects, holds, uses and discloses personal information for purposes connected with operating our business, including:

  • providing products and services requested by you
  • processing payments and managing transactions
  • responding to enquiries, feedback, complaints or warranty claims
  • administering customer and trade accounts
  • marketing our products and communicating with you
  • improving and developing our products, services and website
  • managing business relationships with suppliers and service providers
  • complying with legal, regulatory or governmental requirements

Where reasonable, we may also use your personal information for related purposes that you would expect.

If you choose not to provide certain information, we may be unable to supply products or services to you.

 

What Personal Information We Collect

The types of personal information we may collect include:

  • name
  • billing and delivery address
  • email address
  • phone number
  • payment and transaction details
  • account login details (username and password)
  • information provided through enquiries, reviews or feedback
  • preferences relating to products or communications
  • IP address, browser data and website usage information
  • social media handles when interacting with our brand

In limited circumstances, we may request identification details to verify your identity.

 

How We Collect and Store Personal Information

We collect personal information in a variety of ways, including when you:

  • place an order online
  • create an account with us
  • subscribe to our mailing list
  • contact us with an enquiry or request
  • enter a competition or promotion
  • submit reviews or feedback
  • browse our website or interact with our content
  • engage with us via social media

Your information is stored securely via:

  • Shopify and other third-party platforms that support our business operations
  • secure cloud-based systems and servers
  • limited hard-copy records where required

We take reasonable steps to protect personal information from misuse, loss or unauthorised access.

 

Marketing Communications

If you create an account or subscribe to our mailing list, you may receive updates, product launches and promotional communications from ThreadHaus Co.

You can opt out at any time by clicking the unsubscribe link in our emails. Please note that even if you opt out of marketing communications, we may still contact you regarding essential account or order-related matters.

 

SMS Communications

We may use cookies or similar technologies to support cart reminders and transactional SMS communications.

We do not share SMS opt-in data with third parties except those who assist us in delivering messaging services (such as platform providers or telecommunications partners), and only for that purpose.

 

Sharing Your Personal Information

We may disclose personal information to:

  • third-party service providers who assist with payments, shipping, IT, marketing or customer support
  • manufacturers or suppliers where required to process returns or warranty claims
  • professional advisers such as accountants or legal advisers
  • government authorities where required by law

We do not sell or rent your personal information to third parties.

 

Accessing and Correcting Your Information

You may request access to the personal information we hold about you, or request corrections if you believe it is inaccurate or outdated.

Requests can be made by contacting us using the details below. We may require proof of identity and may charge a reasonable administrative fee (up to $25) where permitted under law.

 

Website Use & Cookies

When you visit our website, we may collect information such as:

  • date and time of your visit
  • pages viewed
  • files downloaded
  • browser and device information

This information is used for website administration, analytics, security and to improve user experience.

We use cookies to enable site functionality and performance. You can manage cookie settings via your browser; however, disabling cookies may affect website functionality.

While we take reasonable steps to protect data transmitted online, no internet transmission can be guaranteed as completely secure.

 

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of those sites and recommend reviewing their policies separately.

 

Additional Information & Legal Disclosure

We may use personal information for legal purposes, including responding to lawful requests from authorities or in connection with legal proceedings.

System logs and maintenance records may collect IP addresses and usage data to ensure proper operation of our website.

 

Changes to This Privacy Policy

ThreadHaus Co. may update this Privacy Policy from time to time. Changes will be published on this page, and continued use of our website indicates acceptance of the updated policy.

Where required, we will seek renewed consent.

 

Privacy Queries & Complaints

If you have any questions, concerns or requests relating to your privacy, please contact us at:

Email: hello@threadhausco.com.au

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC). Further information is available at www.oaic.gov.au.