Terms of service

Overview

This website is operated by Thread Haus Co. Throughout the site, the terms “we”, “us” and “our” refer to Thread Haus Co. Our online store is hosted by Shopify Inc., who provide the e-commerce platform that allows us to sell our products and services to you.

By accessing our website and/or purchasing from us, you agree to be bound by these Terms and Conditions (“Terms of Service”), including any additional policies referenced herein or available by hyperlink. These Terms apply to all users of the site, including browsers, customers, merchants and contributors of content.

Please read these Terms carefully before using our website. If you do not agree with any part of these Terms, you must not access the site or use our services. Continued use of the website constitutes acceptance of these Terms.

We reserve the right to update or amend these Terms at any time by posting changes to our website. It is your responsibility to review this page periodically. Continued use of the site following any updates indicates acceptance of those changes.

 

Online Store Terms

By agreeing to these Terms, you confirm that you are at least the age of majority in your state or territory of residence, or that you have obtained consent for any minor dependents to use this site.

You may not use our products or services for any unlawful or unauthorised purpose, nor may you violate any applicable laws in your jurisdiction, including copyright and intellectual property laws.

You must not transmit any viruses, malicious code or harmful software through our website. Any breach of these Terms may result in immediate termination of access to our services.

 

General Conditions

We reserve the right to refuse service to any individual for any reason at any time.

You acknowledge that content you submit (excluding payment information) may be transferred unencrypted across networks and adapted to technical requirements. All payment information is encrypted during transmission.

You agree not to reproduce, duplicate, copy, sell or exploit any part of the Service without our express written permission.

Headings are included for convenience only and do not affect the interpretation of these Terms.

 

Accuracy of Information

While we endeavour to ensure all information on this website is accurate and current, we do not guarantee completeness or accuracy at all times. Content is provided for general information only and should not be relied upon as the sole basis for decision-making.

We may update, modify or remove content at any time without obligation to notify users. It is your responsibility to monitor changes to the site.

 

Products & Pricing

Prices are subject to change without notice.

We reserve the right to modify or discontinue products or services at any time without liability. Certain items may be available exclusively online and in limited quantities.

We make every effort to display product colours and imagery accurately; however, we cannot guarantee that your device will display colours correctly.

All product descriptions and pricing are subject to change at our discretion. Any offer made on this site is void where prohibited by law.

 

Orders & Billing Information

We reserve the right to refuse or cancel any order at our discretion, including orders that appear to be placed by resellers, distributors or unauthorised parties.

You agree to provide accurate, complete and current purchase and account information and to update details as required to ensure successful processing of your order.

For further information, please refer to our Returns Policy.

 

Optional Tools & Third-Party Services

We may provide access to third-party tools or services that we do not control or monitor. These tools are provided “as is” and without warranties.

Your use of third-party tools is entirely at your own risk, and you should review the relevant third-party terms before use.

 

Third-Party Links

Our website may include links to third-party websites. We are not responsible for the content, accuracy or practices of any third-party sites and accept no liability for any transactions or interactions with them.

 

Mobile Terms of Service

Last updated: March 5, 2026

The Thread Haus Co. mobile message service (the "Service") is operated by Thread Haus Co. (“Thread Haus Co.”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Thread Haus Co.’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Thread Haus Co. through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Thread Haus Co.. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to Thread Haus or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Thread Haus Co. mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance email hello@threadhausco.com.au.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

 

User Feedback & Submissions

If you submit ideas, feedback or other content to us, you grant Thread Haus Co. the right to use, reproduce and distribute that content without restriction or compensation.

You agree that submissions will not infringe on third-party rights or contain unlawful, offensive or harmful material. You are solely responsible for the content you submit.

 

Personal Information

Your submission of personal information is governed by our Privacy Policy.

 

Errors & Omissions

Occasionally, information on our website may contain errors or omissions relating to pricing, product details or availability. We reserve the right to correct such errors or cancel orders if required, without prior notice.

 

Prohibited Uses

You are prohibited from using this site or its content for unlawful purposes, to infringe intellectual property rights, to harass or discriminate, to submit false information, or to interfere with the security or functionality of the website.

We reserve the right to terminate access for violations of these provisions.

 

Disclaimer; Limitation of Liability

We do not guarantee uninterrupted or error-free access to our services.

All products and services are provided “as is” and “as available” without warranties of any kind, express or implied.

To the fullest extent permitted by law, Thread Haus Co. shall not be liable for any direct, indirect, incidental or consequential damages arising from the use of our website or products.

 

Indemnification

You agree to indemnify and hold harmless Thread Haus Co., its directors, employees, partners and service providers from any claim arising out of your breach of these Terms or violation of applicable laws.

 

Severability

If any provision of these Terms is deemed unenforceable, the remaining provisions shall remain valid and enforceable.

 

Termination

These Terms remain effective unless terminated by you or us. We may terminate access to the site without notice if you breach these Terms.

 

Entire Agreement

These Terms, together with any referenced policies, constitute the entire agreement between you and Thread Haus Co. and supersede any prior agreements or communications.

 

Governing Law

These Terms are governed by and construed in accordance with the laws of South Australia, Australia.

 

Changes to Terms

We reserve the right to update or amend these Terms at any time. Continued use of the site following any changes constitutes acceptance.

 

Contact Us

For questions regarding these Terms, please contact us at:
hello@threadhausco.com.au